Terms of Use

Last updated 8 October 2026

Agreement

These terms are an agreement between you and Nawacode Est., the maker of Penline. By creating an account or using Penline, you agree to them.

They cover the Penline apps for iPhone, iPad and Android, the website at penline.app, and our support. Our Privacy Policy explains how we handle your personal data and forms part of these terms.

If you download Penline from the App Store or Google Play, that store's own terms also apply to your download and purchases.

Your account

• Age. You must be at least 16 to use Penline.
• One person per account. Give accurate details, and use an email address you control. We send sign-in codes to it.
• Your devices. Keep the devices you sign in on secure. You are responsible for what happens through your account.
• Your master password and recovery key. These unlock your encrypted data on a new device. We never see them and cannot reset them. If you lose both and no other signed-in device remains, your data cannot be recovered by anyone, including us.
• Tell us at support@penline.app if you think someone else has accessed your account. You can also use "Sign out everywhere" in the app.

Your content

You own what you put in Penline. Your notes, tasks, expenses, PDFs and files stay yours. We claim no rights over them.

You give us only the permission we need to run the service: to store, copy and transmit your encrypted data so it syncs across your devices and to the people you choose to share with. This permission ends when your content is deleted.

Your content is end-to-end encrypted, so we cannot read, check or moderate it. That also means:

• You are responsible for what you store and share, and for having the right to it.
• We cannot restore content you delete for good (for example by emptying the Trash), and we cannot recover anything if you lose access to your keys.
• Keep your own copies of anything important. You can export your notes and expenses from the app at any time.

Acceptable use

Use Penline lawfully and fairly. You must not:

• use it to break the law, or to store or share content that is illegal, including child sexual abuse material
• harass, threaten or harm other people through shared notes or groups
• try to access another person's account or data, or get around our security
• probe, overload, scrape or disrupt our servers, or attack other users
• copy, resell, reverse-engineer or modify the app, except where the law allows it
• create accounts in bulk, or use automated scripts against our service
• misuse promo codes, such as selling them or redeeming codes not meant for you

If we have good reason to believe you are breaking these rules, we may suspend or close your account (see "Ending your account").

Reporting illegal content

Your content is end-to-end encrypted, so we cannot see it and do not scan it. We rely on reports, and we act on every one.

How to report. Email support@penline.app with the subject "Report". Tell us what you saw, the username or group involved, and when. If something was shared with you, you can include it, since you can already read it. Do not send us child sexual abuse material itself; describe it and we will tell you what to do.

What we do:

1. We confirm we received your report within 5 working days.
2. We review it and may ask you for more detail.
3. If it is credible, we suspend the account involved and preserve its records, which do not include readable content.
4. Where the law requires it, we report to the authorities, including reports of child sexual abuse material to the relevant body (such as NCMEC in the United States).
5. We tell you the outcome, unless the law or an investigation prevents it.

If your account is suspended, we will tell you why where it is safe and lawful, and you can ask us to review the decision by emailing support@penline.app.

Requests from authorities. We respond to valid legal requests. Because of end-to-end encryption, we can provide only account details and encrypted data, never readable content.

Plans and payments

Penline has a free plan and a paid one. Encryption, sync across your devices, and recovery are free on both.

Prices may differ by country and currency; the price shown in the app store at checkout is the one that applies. The features in each plan are described in the app.

• Billing. Pro is bought through the App Store or Google Play and billed to your store account.
• Free trial. The 7-day trial turns into a paid subscription unless you cancel at least 24 hours before it ends.
• Renewal. Subscriptions renew automatically at the end of each period until you cancel.
• Cancelling. Cancel any time in your App Store or Google Play subscription settings. Pro stays active until the end of the period you paid for.
• Refunds. Refunds are handled by Apple or Google under their policies.
• If Pro ends, your data stays yours and readable. Some Pro features become read-only, and new uploads pause if you are over the Standard storage limit.
• Promo codes and gifts. We may give Pro for a set time through a promo code or directly. These are free gifts; they cannot be sold or exchanged for money.
• Price changes. If we change the price, we will tell you in advance, and your store will ask for your consent where the law requires.

Sharing with others

You can share some things with other Penline users, such as a shared expense group. Shared items stay end-to-end encrypted, readable only by the people in them.

• What you share, they can keep. Anyone you share with can read it, and may copy or keep it. Removing someone stops future access, but cannot take back what they already saw.
• Only share what you have the right to share.
• Group records belong to the group. Entries you add to a shared group stay visible to its members, even if you leave.
• We do not settle money between members. Penline records who owes what; any payment between you happens outside Penline.

Availability and changes

We work to keep Penline running and your data safe, but we cannot promise it will always be available or free of errors. Penline works offline, and changes you make sync when you reconnect.

We may improve, change or remove features over time. If a change takes away a paid feature you rely on, we will tell you in advance. We may ask you to update the app, and may stop very old versions from connecting when they are no longer safe.

Some features rely on other services, such as Apple and Google for purchases and notifications, and an exchange-rate provider for currency conversion. Those services are run by others, and their terms apply to them.

Ending your account

You can leave at any time. Delete your account in Settings → Delete account. It is scheduled for deletion and permanently erased after 30 days; until then you can sign in and cancel. Deleting your account does not cancel a store subscription, so cancel that in your App Store or Google Play settings.

We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires it, or to protect other users or the service. Where it is safe and lawful, we will tell you first and give you a chance to export your data.

If we ever stop offering Penline, we will give you at least 60 days' notice so you can export your data.

Disclaimers and liability

Penline is provided "as is" and "as available". To the extent the law allows, we make no promises beyond those in these terms.

Penline is a tool for your own records. Expense totals, currency conversions, receipt scans and reminders may contain errors, so do not rely on them alone for financial, tax, legal or medical decisions.

To the extent the law allows:

• we are not liable for indirect or consequential losses, such as lost profits or lost opportunities
• we are not liable for data you lose because you lost your keys or deleted it yourself
• our total liability to you for any claim is limited to the amount you paid us for Penline in the 12 months before the claim, or US$50 if you paid nothing

Nothing in these terms limits liability that cannot be limited by law, such as for fraud or for death or personal injury caused by negligence. If you are a consumer, you keep the rights your local law gives you.

Who we are

Penline is made by Nawacode Est., an establishment registered in Riyadh, Saudi Arabia. If you are a consumer, you keep the mandatory consumer protections of the country you live in.

If part of these terms cannot be enforced, the rest still applies.

Changes to these terms

We may update these terms. For meaningful changes, we will tell you in the app or by email at least 30 days before they take effect. If you keep using Penline after that, the new terms apply; if you do not agree, you can delete your account.

Contact us

Questions about these terms: support@penline.app